Privacy
Policy
At Grow Nature, your privacy matters to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, visit our store, or engage with our services. We are committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA) 2010 of Malaysia.
Collection of Personal Information
We may collect personal information such as your name, contact number, email address, delivery address, and payment details when you:
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Make a purchase through our website or in-store
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Subscribe to our newsletters or updates
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Contact us via email, WhatsApp, or other messaging platforms
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Participate in promotions, giveaways, or customer feedback programs
This information is collected solely for the purpose of fulfilling your orders, improving your experience, and communicating with you more effectively.
Use of Personal Data
Your personal data will be used for the following purposes:
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Processing and fulfilling your purchases and deliveries
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Responding to your inquiries or support requests
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Sending important notifications about your orders or services
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Sharing promotions, product updates, or newsletters (with your consent)
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Internal record-keeping, analytics, and service improvements
We do not sell, rent, or trade your personal information to third parties. Your data will only be shared with trusted service providers (such as delivery partners or payment processors) to complete your transactions, and only as necessary.
Data Protection and Security
We are dedicated to ensuring that your personal data is secure. Appropriate physical, digital, and managerial safeguards are in place to prevent unauthorized access, disclosure, alteration, or destruction of your personal information.
Our website uses secure servers and encryption technologies where appropriate, especially for payment processing and customer account management.
Your Rights and Choices
You have the right to access, correct, or request the removal of your personal data at any time. If you no longer wish to receive promotional materials from us, you may unsubscribe through the link in our emails or by contacting us directly.
If you believe that your data has been misused or handled improperly, please let us know so we can investigate and resolve the matter promptly.
Cookies and Analytics
Our website may use cookies or similar technologies to enhance your browsing experience and gather usage data for website improvement. Cookies do not collect personal information unless you voluntarily provide it.
You can choose to disable cookies in your browser settings if you prefer not to share this type of information.
Links to External Sites
Our website may contain links to other websites for your convenience. However, we are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before sharing any personal information.
Updates to This Policy
Grow Nature PLT may update this Privacy Policy from time to time to reflect changes in legal requirements or our operational needs. Any updates will be published on this page, and where appropriate, you will be notified via email or website notice.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us through one of the following channels:
📬 Email: team@grownaturemy.com
📞 Phone: +6010 456 4732
📍 In person: Lot H-G-02, Block H, G Floor, Rivercity 1, Jln Sultan Azlan Shah, 51200 Kuala Lumpur, W.P.K.L, Malaysia.
We value your trust and are committed to protecting your privacy while you grow with us.