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Accessibility Statement

At Grow Nature, our mission is not only to bring nature into every space, but also to make our digital environment inclusive for everyone. We are committed to ensuring that all customers, including those with disabilities, can access our website and enjoy a seamless and satisfying experience.

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This statement outlines the accessibility standards we aim to meet, the steps we've taken to support users of all abilities, and how you can get in touch if you encounter any issues.

What web accessibility is

Web accessibility refers to the inclusive practice of removing barriers that prevent interaction with, or access to, websites by people with disabilities. This includes individuals who rely on assistive technologies such as screen readers, voice commands, screen magnifiers, or keyboard-only navigation.

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Our goal is to align with the Web Content Accessibility Guidelines (WCAG) 2.1, particularly Level AA, which outlines how to make digital content more accessible to a wider range of people with disabilities—such as visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

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We believe everyone deserves equal access to information, services, and online experiences—and we are continuously working to uphold this standard.

​Accessibility adjustments on this site

To make our website accessible and user-friendly, we’ve implemented several features and practices:

  • Responsive design to ensure compatibility with mobile, tablet, and desktop devices

  • Clear site structure with consistent navigation and headings for easy scanning

  • Alt text descriptions for all meaningful images, so screen readers can interpret visual content

  • Sufficient color contrast between text and background for better readability

  • Keyboard navigation support, allowing users to navigate without using a mouse

  • Scalable fonts that can be adjusted using browser tools without breaking the layout

  • Minimized use of flashing content that could impact users with photosensitive epilepsy

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We regularly review and update our site to enhance accessibility features. Additionally, we strive to make improvements based on feedback from users and accessibility professionals.

Declaration of partial compliance with the standard due to third-party content

Some areas of our website may include content or components provided by third-party services, such as payment processors, embedded maps, or social media widgets. While we aim to work with providers who support accessibility, we cannot guarantee full compliance in those specific sections.

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If you experience difficulty with any third-party content on our website, please let us know so we can either assist you directly or find an accessible alternative where possible.

Accessibility arrangements in the organization

Accessibility is a value that extends beyond our website into how we interact with our customers in-store and online.

At our physical store:

  • Our team is trained to assist customers with varying needs and will gladly provide personal assistance.

  • If you require help with carrying items, reading labels, or selecting the right plant for your space, our staff is ready to assist with care and respect.

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In our customer service practices:

  • We ensure that our communication channels are clear and accessible.

  • We respond to inquiries made via email, WhatsApp, or in-person with equal urgency.

  • We also offer printed materials in large font or verbal explanations upon request during your visit.

Requests, issues, and suggestions

We value your feedback. If you encounter any issues while using our website or visiting our store—or if you have suggestions for how we can improve accessibility—we encourage you to get in touch.

You can contact us in the following ways:

📬 Email: team@grownaturemy.com
📞 Phone: +6010 456 4732
📍 In person: Lot H-G-02, Block H, G Floor, Rivercity 1, Jln Sultan Azlan Shah, 51200 Kuala Lumpur, W.P.K.L, Malaysia.

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Please provide details of the issue or barrier you encountered, the page or content involved, and the device or software you were using if possible. We aim to respond to accessibility-related feedback and are committed to taking corrective actions wherever feasible.

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